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If you have any questions, requests or suggestions, our

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frequently asked Questions

Below you will find frequently asked questions and their answers.

  • How do I get my room key?

    After you have completed our digital check-in, you will receive your digital room key by SMS. Simply click on the link we have sent you.

    Alternatively, you can easily encode one or more room cards at our digital reception. All you need is your reservation number or your arrival and departure dates and your surname.

  • Where can I park?

    Our houses are located directly in the center of Nuremberg, which is why we unfortunately do not have our own parking spaces.

    After your booking you will receive detailed recommendations from us as to where you can park.

  • At what time can I move into my apartment/room?

    These are our check-in times for our houses:

    • Hotel dasPaul: 1 pm
    • Riverview Apartments by dasPaul: 1.30 pm
    • Aparthotel by dasPaul: 2.30 pm
    • Oldtown Studios by dasPaul: 3 pm

  • I would like to stay a little longer, is a late check-out possible?

    Contact our Guest Experience team by e-mail (hotel@daspaul.com) or send us a message via the relevant booking platform. We will try to give you a little more time with us. However, this depends on how many guests arrive on the day of your departure.

  • How does check-out work?

    You can easily check out via our web app. You will find a QR code on the inside of the room door. Simply scan it and you will be taken to our web app. There, simply click on the "Check-Out" tab.


    If you have a room card, you can drop it in one of our black "express check-out letterboxes" and you are checked out.

  • Can I store my luggage with you?

    You are welcome to store your luggage in our main building Hotel dasPaul (Kaiserstraße 22).

    Just ask our service staff in the restaurant or ring the hotel bell.

  • I have a question or a problem, how do I get in touch?

    Our Guest Experience team is at your disposal to answer all your questions or help you with any problems.

    You can reach us by phone, email, WhatsApp or via the respective booking channels.

  • Is there a possibility to store my bike?

    Unfortunately, this is not possible on our premises. However, there are several public car parks in the immediate vicinity.

  • Where is my apartment/room located?

    • Rooms 201 - 403: dasPAUL Hotel: Kaiserstraße 22, 90403 Nuremberg
    • Apartments 1101- 1402: Riverview Apartments,  Kaiserstraße 24-26, 90403 Nuremberg
    • Apartments 2800 - 2815: Aparthotel by dasPAUL, Adlerstraße 28, 90403 Nuremberg
    • Apartments 0101 & 0102: Oldtownstudios, Hutergasse 1, 90403 Nuremberg

  • How do I receive my invoice?

    Send us an email after your stay to: hotel@daspaul.com and we will send you your invoice.

Send us a message

Do you have a question? We are here for you. Send us a message and we will get back to you.

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